Mercedes-Benz Financial Services provides finance, lease and insurance services for the dealers and customers of Mercedes-Benz cars and vans. At MBFS.com you can access your account, make payments, edit your preferences and more, all in one convenient place, at home or on the go.

For better and secure communication between the customer and MBFS, I designed a new feature named Message Center, to implement a more robust messaging system in order to assist customers. 

Due to Mercedes-Benz strict non-disclosure policy, this case study is password protected. Thank you for understanding. You can request the password here or contact me at lolafalana.j@gmail.com.